Found a bug or want an improvement in the system itself? Create a request to the developer: it goes straight to the HubNext team, and you can follow its status and discuss it in comments.
Where to find it
Sidebar -> Help -> Requests to the developer (submenu under "Help"). The section is available to users with the "User" role and above.
How to create a request
- Open Requests to the developer and click New request.
- Fill in Title, pick the Type (bug, improvement, etc.) and describe what happened or what you would like.
- Attach files (screenshots, logs) in the Files field - they help to understand the problem faster.
- Click Send request.
The assignee is always shown as System.
What you see
- The list shows the requests of your whole organization: colleagues see your requests and you see theirs. Requests of other organizations are not visible.
- Inside a request you see the description, status, files and comments. You can reply right in the request and attach more files.
- Notifications about new comments and status changes work like for regular tasks, and the link in the email leads to this page.
The more detail in the description (what you did, what you expected, what you got), the faster the fix.