Sometimes it doesn't matter who exactly does a task — what matters is that someone from the team takes it: support, QA, the on-call engineers. For this, a task is assigned to a group instead of a person.
How to assign a task to a group
- When creating a task or on its card, choose a Group instead of an Assignee.
- Save the task.
All group members are notified about the new task.
If you set both an assignee and a group, the task goes to the assignee — a specific person takes priority over a group.
How to take a group task
Until someone takes the task, the card shows a banner "Task assigned to group … — not yet claimed".
- Open the task.
- Click Take it.
You become the assignee, and the task leaves the unclaimed list.
Where to find your group's tasks
On the kanban board, open Views → My group. This option appears only if you are a member of at least one group.
Who can change the assignee
Group members and administrators can take a group task or change its assignee. Others see the assignee without being able to change it.
Who creates groups
Groups and their members are set up by the system administrator. If you need a new group or want to join an existing one, contact the administrator.